“**This is an Work Experience and On-the-Job Training position available through EmployNV Youth Hub. All candidates will be considered after program eligibility is determined.”
Company: The Animal Foundation
Position Title: Pet Support Services Counselor
Location: 655 N Mojave Rd, Las Vegas, NV 89101
Hours: Full Time
Pay: $15
Account Manager: Jenelle Berrien
Position Summary: Responsible for interacting with guests to provide information in response to
inquiries about services offered by the organization. Responsible for the resources necessary to keep
pets with owners. Responsible for the care and concern for animals in the initial shelter intake.
Essential Duties and Responsibilities:
● Answers guests' questions and provides accurate information on The Animal Foundation’s
policies and procedures in person or on the telephone.
● Provides resources and referrals for pet owners needing assistance.
● Obtains and ensures detailed records are kept on animals entering the shelter.
● Triage incoming animals; ensures that all animals are properly tagged with animal identification
numbers issued through the Chameleon software system; takes photos for every animal upon
arrival and ensures the photo is uploaded to Chameleon; performs Parvo test, verification of
death, or vaccinates the animal, as applicable. Creates a kennel card.
● Assists guests with completion of setting appointments.
● Receives incoming telephone calls, checks voice mail messages throughout the day, and makes
follow up calls to ensure accurate and timely information is provided to guests.
● Handles a variety of animals throughout the day.
● Cleans kennels in compliance with proper cleaning protocols.
● Processes return to owner transactions; sets up a microchip, if needed, and assures vaccinations
are up to date; issues licenses and rabies vaccination certificates/tags if absent; assures animals
are spayed or neutered or authorized by the applicable Animal Control department to remain
intact.
● Ensures that all necessary forms and supplies are available and in adequate supply.
● Dresses appropriately to project a positive image to the public.
● Contributes to the efficiency and effectiveness of the organization’s service to its guests by
offering suggestions and participating as an active member of a work team.
● Provides responsive, meaningful and compassionate service to all guests.
● Applies the principles of The Animal Foundation’s Core Values toward the goal of bettering self,
the organization and others.
● Other duties as assigned.
License & Certification Requirements:
● Some positions may require the incumbent to be at least 21 years of age, and possess and
maintain a valid Class C Nevada Driver License. For these positions, incumbents under age 25
must possess and maintain a clean driving record, and be licensed for at least three years prior.
Those over age 25 must possess and maintain a safe driving record that will allow for acceptable
insurance risk to the Foundation.