The Customer Care Coordinator is responsible for providing an exceptional level of customer care
as the first point of contact for Girl Scouts of Southern Nevada (GSSNV) members and customers
in person, via email, and phone. As the organization’s primary interface with existing and potential
members, this role will solve inbound concerns and inquiries in an effort to make it as desirable
as possible to be a member of the Girl Scout movement. Serve visitors by greeting, welcoming,
and directing them appropriately; notifying Girl Scout personnel of visitor arrival if necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may need to
be assigned according to the particular needs of your council and areas of supervision.
• Greet visitors, customers, and guests with a friendly and professional demeanor,
ensuring they feel welcomed and comfortable.
• Answer all incoming calls, redirecting them to the appropriate staff.
• Respond to customer inquiries, provide information, and address concerns in a timely
and helpful manner.
• Log and document any communications with members in a shared Customer
Relationship Management (CRM) software – Salesforce.
• Utilize Salesforce tools to provide record management for all types of information.
• Assist to ensure all member contact information is correct with each customer
touchpoint.
• Meet with subject matter experts throughout the organization to knowledge-mine
answers to frequently asked questions.
• Assist in providing basic membership registration support.
• Assist customers with registration for programs and events.
• Develop a friendly and familiar relationship with all volunteers, members, and staff to
support the organization’s mission, goals, and strategic priorities.
• Receive and distribute incoming mail; and prepare outgoing mail/ packages for postage.
• Proactively maintain office equipment (copier/printer/scanner), including paper levels,
toner levels, and postage levels; call for service as needed.
• Maintain organization and cleanliness of reception, conference rooms, storage, and
kitchen areas
• Actively participate in the development of environments that foster diversity, equity,
inclusion, and access through words, actions, and attitude.
• Attend all mandatory and regular meetings/events including but not limited to all-staff,
departmental, team, and other staff meetings/events when requested or assigned.
• Cross-training with Membership Recruitment.
• Other duties as assigned